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Ziplogix Digital Ink® vs. DocuSign: Which Works Best Across Different Industries?

Document management is a core part of working in the real estate industry. Both Ziplogix and DocuSign provide functionality that allows agents, brokers, and others in the field to streamline the entire process. Let’s take a look at how both solutions measure up to the standards of real estate.

Ziplogix vs. DocuSign — A Quick Comparison

Integrated Security Unclear ISO 27001 and SSAE 16
Custom Signatures
Document Tagging
Secure Backup Unclear
Multilanguage Support
Multiple Pricing Tiers
Support Type Email, Phone Email, Phone
Contract Required
Integration With Other Business Applications Unclear
API Available
Average Review Rating
3.6 4.6

Ziplogix vs. DocuSign

E-Signature solutions have become essential to SMB’s looking to cut costs by reducing the amount of paper used in the document signing process. Ziplogix and DocuSign are two well-known solutions relied upon by organizations of all sizes. Both offer some excellent features designed to make the process of obtaining digital signatures easier.

In the following roundup, you’ll learn about the differences between Ziplogix and DocuSign and ApproveMe as an alternative document signing solution.

What is Ziplogix?

Ziplogix Digital Ink® is one of the eSignature solutions offered by Ziplogix. It is designed to meet the needs of the real estate industry. The entire suite of products offered by Ziplogix was born out of the desire of a real estate agent’s son to create a better process to help her store and organize documents. It is now considered to be the standard when it comes to electronic form creation and transaction management in real estate.

What is DocuSign?

DocuSign’s eSignature solution continues to one of the top digital transaction management (DTM) solutions used around the world. Companies gain access to the ability to create different form types using the signature DocuSign Agreement Cloud.

About Ziplogix & Their Features

Ziplogix digital ink homepage

Ziplogix Digital Ink®

One of the most convenient features of the Ziplogix Digital Ink® Solution is that it allows document workflows to be organized into packets. Users can keep track of submissions requiring additional attention or which have reached a completed status. It is possible to embed, edit, and submit documents created in Digital Ink with the zipForm® and zipForm® Mobile apps.

The Ziplogix Digital Ink® platform provides a dashboard that lets users track the electronic signature collection process from start to finish. The application also makes it simple for users to set up automatic delivery of copies of digitally signed documents to signatories.

Another nice feature provided by the Ziplogix Digital Ink® platform is the ability to create and add custom fields to a document. They can be dragged in and placed anywhere on a form using checkboxes and textboxes. One place where it falls short of other solutions is the lack of the ability to create custom drop-downs.

About DocuSign & Their Features

docusign homepage

DocuSign for Real Estate

DocuSign’ eSignature solution can be used on any device by those out in the field. Agents and brokers can take their clients through a document that automatically points out the correct places to sign. They can send documents electronically or sign them in person with a buyer.

One of the ways DocuSign feels its real estate document solution sets itself apart is its continuous uptime. The company maintains a 99.9 percent uptime rate, with only an hour of downtime each year.

DocuSign’s platform coordinates directly with popular business tools like Dropbox, Google Drive, Box, and zipForm. Brokers and agents can create customized approvals that follow specific flows, reducing errors while keeping themselves compliant with regulations. They can review and provide audit trails to answer questions around any transaction.

Another way that DocuSign sets itself apart is by offering eNotary services. They digitize the entire process between senders, recipients, and notaries. A notary republic is authorized to be an in-person witness for the signing of electronic documents.

DocuSign provides the service in over a dozen states, including California, Florida, and Texas. The capability is an extension of the DocuSign platform that requires no additional hardware or software for deployment.

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Ziplogix vs Docusign Security

Ziplogix Digital Ink® Security

Ziplogix Digital Ink offers cybersecurity protection for online documents. They use SMS text messaging for identity authentication to validate signers. They receive a code on their cell phone to enter that confirms they are who should be receiving confidential documents for an electronic signature. Ziplogix charges $5 for each use of the feature.

The company also makes it possible for a business to choose an alternative method of validating a user’s identity. A signor must answer a series of questions that rely on public records or credit history information about the user. It still costs $5 each time the service is used.

DocuSign Security

DocuSign continues to rely on encryption technology that they back up by regular third-party audits. They hold certifications for ISO 27001 (SOC 1) and SSAE 16 (SOC 2). It also sticks to the requirements laid out by the American Institute of Certified Public Accounts (AICPA). The company also remains compliant with the ESIGN act and current PCI SSS standards.

  • Verifies the identity of the signer using multiple forms of authentication
  • Confirms the intent of a recipient to use an electronic signature
  • Links signatures to signers and documents
  • Records all relevant signature and document actions
  • Provides secure and continuous access to DocuSign documents
  • Uses tamper-seals to protect documents

Ziplogix vs Docusign Customer Support

Ziplogix has a dedicated YouTube channel containing instructional videos on using the platform.  There is also a support section of the website with FAQS and resources for troubleshooting common issues with Ziplogix products.

DocuSign’s Support Center answers for customers about its software. There is a community full of users willing to share what they know related to the DocuSign platform. Real estate companies can have their agents and brokers undergo training through DocuSign to gain a better understanding of the platform.

Clients can also submit support requests using the available online form. They can use chat support available on the DocuSign website. Docusign support can also be contacted by phone. Real Estate PLUS customers have access to an account manager who coordinates the handling of any issues with the software.


Ziplogix Pricing

Ziplogix does not offer standard pricing tiers for its Digital Ink product. A user has the option of purchasing individual credits for various services or purchasing an annual subscription. The downside to this is that there is no consistent pricing listed by the company. You must sign up for services in order to view the latest prices.

It is possible to purchase an annual subscription for the Ziplogix Digital Ink® platform. Again, you must be signed up to see how much it costs. That can be a drawback for those who want to know what they are getting into before signing up for the platform.


DocuSign for Real Estate Pricing

DocuSign provides two static pricing tiers of its real estate solution. They provide a discount to those users who opt to pay annually versus month-to-month.

The Real Estate Starter plan costs $10 per month and offers the following features.

  • License for one user
  • Send up to five documents per month for an eSignature
  • Ability to add basic fields to documents like title, name, date, company, and sender email
  • Access to mobile apps to collect electronic signatures
  • Reusable templates
  • Creation of basic automation workflows
  • A real-time audit trail
  • Integration with popular business tools like Dropbox, Google Drive, Evernote, and Microsoft Office™ 365.
  • Ability to send documents in 13 languages and receive signatures in 43
  • Integration with zipForm® Plus.

DocuSign for Realtors includes everything included at the agent tier. It costs $20 per month and adds on the following capabilities:

  • Ability to add up to three users
  • Can add comments to documents
  • Users can set up reminders and notifications
  • Users can add collaborative fields to their documents
  • Business can use the Realtor® logo branding
  • Agents and brokers can collect signatures in person
  • Signers can add attachments to documents
  • Users can create customized workflows for different recipients.

The Real Estate PLUS Broker custom tier can be set up by contacting DocuSign by phone. It includes the following features:

  • Ability to add multiple users (pricing is per user)
  • Centralized brokerage management in the cloud
  • An account manager devoted to a company’s personal needs

How do they rate?

Ziplogix Digital Ink® User Reviews

Reliable user reviews are scarce when it comes to evaluating Ziplogix Digital Ink®. That may be due to the relativeness newness of the product. The company also does not make any case studies or customer testimonials available on its website.

DocuSign User Reviews

There are testimonials on the DocuSign website from satisfied real estate companies vouching for the platform’s success in reducing their paper costs and close times. DocuSign for Real Estate also ranks high on G2, with an average rating of 4 ½ stars collected from over 100 verified reviews.

The biggest selling point for users was the ease of using the platform to complete real estate transactions. Most were happy with the ability to go back and retrieve vital documents as needed. Some users had trouble with getting government entities to accept DocuSign signatures due to their rigorous standards. Some also had a problem with the quality of service received when they reached out directly to customer support.

Picking an E-Signature Solution

There seems to be a clear winner between Ziplogix Digital Ink and DocuSign. The sheer lack of recent information about the company makes it hard to recommend them as a viable business solution. There is no way to confirm that the features that customers enjoyed two years ago still function the same, especially with the rapid pace of software development.

DocuSign is a trusted, reliable platform used around the world. Real estate professionals can feel safe in knowing they are getting a secure solution that has stood the test of time.

Other real estate document signing platforms to review would be Authentisign vs Docusign, or Dotloop vs DocuSign.

Looking for an alternative to Ziplogix or DocuSign?

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