For a better experience, we recommend opening this form on our support page.How can we help?I have a questionI'm having a problem getting set upSomething isn't workingTable of Contents We’d love to help youThese articles might help right nowWe’d love to help youWe’d love to help youCan we ask you a few questions?We want to find a solution for youWe’d love to help youWe find that a lot of questions can be answered by taking a look at our FAQ or by searching our docs. I've searched the docs & faqs but still have a questionWhat kind of question do you have?I am not sure how to use the pluginI have a non-technical questionThese articles might help right now We're always an email away but these articles are your fastest solution. Let's see if we can find an answer for you in our Help Articles. I've searched these help articles but still have a questionWe’d love to help you We understand that set backs not only affect you, but they affect your customers and the documents that you need signed. Take a look at our common solutions and get back to productivity! I'm not finding the right solution for meFull Name*Email* What are you trying to accomplish?*Any other information that could help us better support you?If you think it would help, please attach a sample contract that you may use.Accepted file types: jpg, png, txt, zip, gif, jpeg, pdf, Max. file size: 50 MB.We’d love to help youWe understand that sometimes getting started can be challenging. We've got just the thing, check out these instructional videos and resources! I'm still having issuesCan we ask you a few questions?We'd love to help solve any set up issues that you may be having. Let's gather some information so that we can best help you.What can we help you with?I'm having installation issuesI'm having trouble setting up add-ons or integrationsI just need a little guidanceWhich best describes your installation issue?My installation check is failingI'm having other installation issuesI'm having issues setting up a third-party add-on with WP E-SignatureWhich message is WP E-Signature alerting you with?MBString multibyte supportMemory limit at least 96MPHP version 5.3 requiredWordPress version 3.5 requiredAssets/temps/ directory permission set to be writablePHP Curl not supportedPHP Mcrypt not supportedWP REMOTE GET/POST not workingPHP GD Library not enabledMy option is not listed MBString multibyte supportWP E-Signature requires the MBString php module to generate/save pdf’s from your signed documents.If it's not enabled on your server you will experience issues running WP eSignature. See How to Fix This see help articleMemory limit at least 96MNot all servers are setup the same but this is one of the fastest settings to change, so you can be signing in minutes.We reccomend installing a free plugin to quickly increase your memory limit. Download Plugin to Fix Issue Installation 1.) Go to 'Plugins' -> 'Add New' -> 'Upload New' 2.) Activate the plugin through the ‘Plugins’ menu in WordPress. 3.) You’ll automatically be forwarded to memory limit options. PHP version 5.3 requiredWP E-Signature is a robust document singing application and requires php 5.3 or greater.To update the PHP version on your server you will need to get in contact with your host. WordPress Version 3.5 RequiredWP E-Signature LOVES security. We dream about it… think about it… talk about it… breathe it.Security should ALSO be one of your TOP #1 concerns. How to Update WordPressBefore you update WordPress or ANY plugin you should ALWAYS make sure that you have a backup of the database if any errors or complications should arise from your update. WP REMOTE GET/POST not workingWP REMOVE GET/POST is how we notify you that there is an update available… and also how you can download updates for our plugins to your website.To learn more about properly setting up and configuring the WP REMOTE GET/POST function you can read this helpful article below. How to Update WordPress Assets/temps/ Directory PermissionWhile WP E-Signature does not store your data or signed contracts in your ftp account it does temporaily generate specific files related to your documents occasionally and on demand…Because of this it requires that your “wp-content/plugins/e-signature/assets/temps” directory be writable. Step by Step Guide to Fix This PHP Curl not supportedWP E-Signature requires many seen and unseen components to magically send/sync your signed documents to third party applications like Dropbox and many others… Read More PHP Mcrypt Not SupportedWe LOVE security… if you don’t know that already… you soon will. We’re passionate about the subject and always looking for ways to improve the security of WP E-Signature. Read MoreYou will likely need to contact your web host and request that they enable this feature. PHP GD Library not enabledThe GP Library is a server side library that WP E-Signature uses to create and manipulate these temporary image files. Read MoreYou will likely need to contact your website host and request they enable this feature on your website if it has not yet been enabled.Do you have any more questions? Yes NoWe want to find a solution for youWe're sorry to hear that your still having trouble. Let's gather some information and find the right solutions for you.What kind of problem are we facing?I'm having an issue with the plugin and it is causing my entire website not to workI'm having and issue that is causing my plugin to be unusableI'm having an issue with the plugin and I am unable to solve it on my ownI'm having issues with a third party integrationWhich third-party products are you trying to integrate with?*Active CampaignCaldera FormsContact Form 7DropboxEasy Digital DownloadsFormidable FormsGravity FormsNinja FormsSprout InvoiceWoo CommerceWPFormsOther To access/enable our Active Campaign integration you will need to have our advanced add-on pack (which comes with our Ultimate, Business & Pro license). See Screenshot of where to enable this add-on. Read Active Campaign Documentation To configure Caldera Forms with WP E-Signature you will need to install/download our free add-on. For installation help you can visit this step-by-step guideDownload Caldera Add-On *Note: A WP E-Signature Ultimate, Business or Pro license is required. To configure Contact Form 7 with WP E-Signature you will need to install/download our free add-on. For installation help you can visit this step-by-step guideDownload Contact Form 7 Add-On *Note: A WP E-Signature Ultimate, Business or Pro license is required. To access/enable our Dropbox integration you will need to have our advanced add-on pack (which comes with our Ultimate, Business & Pro license). See Screenshot of where to enable this add-on. Read Dropbox Documentation To configure Easy Digital Downloads with WP E-Signature you will need to install/download our free add-on. For installation help you can visit this step-by-step guideDownload EDD Add-On *Note: A WP E-Signature Ultimate, Business or Pro license is required. To configure Formidable Forms with WP E-Signature you will need to install/download our free add-on. For installation help you can visit this step-by-step guideDownload Formidable Add-On *Note: A WP E-Signature Ultimate, Business or Pro license is required. To configure Gravity Forms with WP E-Signature you will need to install/download our free add-on. For installation help you can visit this step-by-step guideDownload Gravity Forms Add-On *Note: A WP E-Signature Ultimate, Business or Pro license is required. To configure Ninja Forms with WP E-Signature you will need to install/download our free add-on. For installation help you can visit this step-by-step guideDownload Ninja Forms Add-On *Note: A WP E-Signature Ultimate, Business or Pro license is required. To configure Sprout Invoices with WP E-Signature you will need to install/download their add-on. For installation help you can visit this step-by-step guideGet this Add-On *Note: A WP E-Signature Ultimate, Business or Pro license is required + a Sprout Invoice Business License. To configure WooCommerce with WP E-Signature you will need to install/download our free add-on. For installation help you can visit this step-by-step guideDownload WooCommerce Add-On *Note: A WP E-Signature Ultimate, Business or Pro license is required. To configure WPForms with WP E-Signature you will need to install/download our free add-on. For installation help you can visit this step-by-step guideDownload WPForms Add-On *Note: A WP E-Signature Ultimate, Business or Pro license is required. What product are you trying to integrate with WP E-Signature?*Do you have any more questions? Yes NoFull Name*Email* What are you trying to accomplish?*Please describe how we can help*Any other information that could help us better support you?Any other information that could help us better support you?*Please paste in the content of your system report.*Your system report can be found by logging in to your Wordpress dashboard, navigating to the E-Signature tab and selecting System Status. More infoFull Name*Email* Please describe the issue*Please paste in the contents of your system report*Your system report can be found by logging in to your Wordpress dashboard, navigating to the E-Signature tab and selecting System Status. More info Permission to login and trouble shoot the issueAdmin User*Admin Password*Website Login URL*By granting permission to troubleshoot your issue you are confirming that you have backed up your website and will not hold ApproveMe liable for any data loss, downtime or lost revenue.Any other information that could help us better support you?If you think you have found a bug, please review our bug isolation guide/submission guide. If you have a feature request please make a post on our customer voice page.License Key*Please enter your license key. You can retrieve it here. Or you can visit this docs page for info about how to retrieve it.Δ
