FAQ

Is it possible to translate WP E-Signature?

WP E-Signature (and add-ons) have been created in such a way that they CAN be translated into ANY native language. In order to translate the plugins, you would need to be familiar with the translation process. There is a (free) tool that helps with translation, which you can find @ https://make.wordpress.org/polyglots/handbook/tools/poedit/

I can’t upload the e-signature plugin to WordPress but file size is too large.

File size upload limitations are usually related to a server configuration issue.

If you do not have access to the proper server files we have good news:

There is a third-party plugin called “Upload Larger Plugins”

I swear there’s a plugin for everything 🙂

https://wordpress.org/plugins/upload-larger-plugins/

install this plugin and upload the “E-Signature” plugin using this plugin.

The time and date is not accurate. How can I change this?

UTC or GTM is “World Time.” We decided for consistency between documents and accuracy it would be best to implement UTC time instead of the local time zone.

Example: If a user is in California and another signer is in Japan the “local” sign time would differ for both he signer and the admin user. By using UTC time it is extremely clear (in court) as to what time and date the document was signed.

What happens to a signed document?

What happens to a signed document?
​Once the e-signature document has been digitally signed the document contents are encrypted and stored in your database (read about the document security here).  The document can be downloaded a few different ways:
​
​1. Document Sender E-Signature Dashboard lets you download archived documents as PDF’s
​2. All parties involved receive an email with a link to the document​ (where they can download as PDF or print the document)
​3. Attach PDF to email add-on (business license) automatically attaches a PDF of the document to the confirmation email
​4. Dropbox Sync Add-on (business license) automatically syncs signed PDF’s to a dropbox account

Why does the signing page look different than my theme?

This Occurs for Two Reasons:

1. Many third party themes and plugins have intrusive code that often conflict, manipulate, or simply break WP E-Signature. We have created a document signing template that is standard across the board and is customizable with premium add-ons.

2. Similar to HelloSign and Docusign (the larger monthly fee based document signing companies) we wanted to create a standardized template that is the same across the board so that as WP E-Signature’s popularity grows people will see and trust the document signing process more knowing the credibility of the platform they are signing on.

Note: In the coming months we will be introducing multiple ways in which you can customize the signing page, add a logo, email templates, etc. using add-ons. So keep an eye out!

Difference between a Basic Document, Stand Alone Document, and Templates?

WP E-Signature has two types of documents: a Basic Document and a Stand Alone Document. This article will explain the difference in the document types and give you an overview on Document Templates.

A Basic Document is usually a more signer-specific document, sent from the backend of the plugin by typing in the signer(s) names and emails. Each signer will receive an email invitation (like the one above) with their own unique signer URL (think of it like a password) and be required to click on the “review and sign” button to sign. This document type can easily collect multiple dynamic signatures from your signers and even have a signing order pre-defined on the document!

A Stand Alone Document is usually used for a more general document (like a waiver, NDA, etc…) and lives on the page of your WP site that you define. Signers can visit the page and sign directly (totally automated!) or you can send them an invitation to sign via email from the backend of the plugin (using the share/invite button). A stand alone document is a more automated option that collects one dynamic signature and can also be used with the form plugins that E-Signature integrates with.

You can read more about our Stand Alone Document here!

A Template is a tool you can use to save document content for use in both stand alone documents and basic documents. You create it like you would a document by adding content and customizing the document options. Then, you save the template and use it to create a document with in the future! This is particularly helpful in a workflow that has a frequently used basic document, because rather than creating the content from scratch each time, you can load a template to add the content to the document automatically!

You can read more about our Templates here!

How do WP E-Signature links and URLs work?

Identifying WP E-signature links:
Here is a quick primer on how to identify what your signers should see as compared to what you (the admin/document sender) would see.

For a Basic documents:
Signer should see – The url should contain “…e-signature-document/?invite=123456” and the signer would see this after clicking the button inside of the email they receive from you. Each signer receives their own unique URL (think of it like a password that is only emailed to one person). When the document activity notifications add-on is installed you can track whether or not your signers have viewed your document, when they’ve viewed your document and from what ip address the document was viewed.

Note: This link is inside of the email that the signer would receive so If you want to see the link yourself for testing purposes you can create a basic document and send it to yourself by supplying your email as a signer.

Admins should see – When the admin  sees “/?esigpreview=” inside of the url, this was generated by clicking on the document title or the word “view” inside of the WordPress admin –> WP E=Signature –> My Documents –> Awaiting Signatures. Its purpose is for you to preview. See attachment “Basic Document”

For a Stand Alone document:
Signer should see – The url looks like a standard WordPress url and can be obtained from WordPress admin –> WP E=Signature –> My Documents –> Stand Alone. By clicking “Share/Invite” link beneath the document. See attachment “Stand Alone Document”

You can password protect your Stand Alone Document by using the native WordPress password protect feature.

Note: If you click the “View” button on this page, you will get a url that contains “/?esigpreview=”.

Got questions about security and protection? Check out this article

Learn more about the legality of the WordPress document signing process: UETA & ESIGN Act

Why is there ApproveMe branding when I have Upload Logo & Branding Installed?

We understand the desire to have a “completely” white labeled “no-branding” document signing application. However, it’s a delicate juggle because our goal is to build a UETA/ESIGN compliant platform that is recognized and trusted in the courtroom (much like docusign, hellosign, etc) so there needs to be a minimal amount of indication to a signer (and a judge) that a document was signed on our compliant platform… yet there needs to be enough customization that your brand/company is more front and center than the platform branding itself. To read how you can customize the plugin with your branding please visit this how to guide.