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RightSignature vs. Docusign: Which E-Signature Solution Best Fits Your Business?

RightSignature and DocuSign are two popular electronic signature software applications currently on the market, along with others like HelloSign and SignNow. Both RighSignature and DocuSign promise to help businesses streamline the process of creating documents and obtaining relevant e-signatures.

So which solution works better for a small business just starting, or a mid-sized company looking to take on a new international client? How well does each platform integrate with common business CRMs?

RightSignature vs. DocuSign — A Quick Comparison

Integrated Security 256 Bit EV SSL ISO 27001 and SSAE 16
Custom Signatures for Business Tier and Higher
Document Tagging
Secure Backup Amazon Web Services
Multilanguage Support
Multiple Pricing Tiers 2
Support Type Tickets, Phone, Community Email, Phone
Contract Required
Integration With Other Business Applications
API Available
Average Review Rating
4.5 4.6

RightSignature vs. DocuSign

E-Signature solutions have become essential to SMB’s looking to cut costs by reducing the amount of paper used in the document signing process. RightSignature and DocuSign are two well-known solutions relied upon by organizations of all sizes. Both offer some excellent features designed to make the process of obtaining digital signatures easier.

In the following roundup, you’ll learn about the differences between RightSignature and Docusign and ApproveMe as an alternative document signing solution.

What is RightSignature?

RightSignature is an all-in-one electronic signature software initially developed in 2009. Citrix, a well-known player in the business application world, acquired the company in 2014. Joining Citrix’s established suite of business tools gave RightSign access to more financial and technical resources. Citrix promotes the tool’s ability to streamline the electronic signature process for a variety of industries, speeding up the process of acquiring valid signatures for business documents.

What is DocuSign?

DocuSign was one of the first e-signature companies on the scene, forming in 2003. It quickly became popular among companies looking to save money by reducing or eliminating paper-based document signing. DocuSign sought to distinguish itself from other digital transaction management (DTM) companies by giving them control of the contract creation, signing, and archiving process within one platform.

About RightSignature

rightsignature homepage

RightSignature’s software allows users to upload documents and add any additional text fields provided by their software. Users can add tags to each document, making it possible to organize documents by type and purpose. RightSignature currently supports txt, PDF, and Microsoft Word file formats.

Users can add multiple email addresses to each form. Recipients can receive a direct attachment or a secure link to the document. Documents can also be embedded directly into a website to download Signers can complete and send back documents through the link without a RightSignature account.

Users can sign documents with RightSignature on both desktop and mobile devices. The company also offers a native iOS app that users can download, letting users sign documents using fingerprint authentication on an iPhone or iPad.

About DocuSign

docusign homepage

DocuSign offers a full suite of tools as part of their DocuSign Agreement Cloud. Their SpringCM contract management system helps business users automating the entire document creation process.  SpringCM can generate contracts for DocuSign clients by pulling in information from other business systems.

It lets users from different company areas collaborate and complete assigned tasks related to a business document. Individuals can also perform any necessary post-agreement actions within the platform. Users can create reusable templates with custom fields and bulk import email addresses when sending a document out to multiple users.

File formats supported by DocuSign include Microsoft Word, Excel, and PowerPoint. It recognizes PDF documents and automatically tags specific form fields requiring a signature. That cuts down on the amount of time needed to prepare a PDF document for recipients.

DocuSign provides over 20 standard and custom tag and form fields to add to documents. Users can tie fields and tags to specific lines of text. The correct tag or form field automatically populates in the proper place when the text is dropped into the document.

DocuSign offers native apps for Android, iOS, and Windows for document signatures.

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RightSignature vs Docusign Security

RightSignature Security

RightSignature uses 256-bit EV SSL encryption provided by DigiCert and backed by an Amazon Web Services (AWS) infrastructure. They store all documents in Amazon’s S3 data centers. Each gets copied automatically to multiple locations for redundancy purposes.

It is done to avoid any lags in access to the documents if one server location goes down. RightSignature promises bank-level security for every piece of material and archives e-signatures in a secure online vault.

DocuSign Security

DocuSign promotes itself as adhering to the most rigorous security certification standards and using the most potent encryption technology on the market. They are ISO 27001 and SSAE 16 certified. DocuSign stores information in ISO 27001 and SSAE 16 data centers with the highest levels of encryption. DocuSign is currently the only Digital Transaction Management (DTM) company in compliance with the ESIGN Act.

  Verifies the identity of the signer using multiple forms of authentication

  Confirms the intent of a recipient to use an electronic signature

  Links signatures to signers and documents

  Records all relevant signature and document actions

  Provides secure and continuous access to DocuSign documents

  Uses tamper-seals to protect documents


RightSignature vs Docusign Customer Support

RightSignature uses Citrix to provide customer support. A company can fill out a contact form outlining their specific issue. Other alternatives include signing into a Citrix account and creating a case online. Business users can also browse the dedicated RightSignature forums for answers to common problems with the software or call general Citrix support. 

DocuSign clients can visit the Support Center for answers to any questions about the software. They can also visit the DocuSign community and learn from other users. The company also provides training to help employees learn how to navigate DocuSign tools.

Clients can submit an online support request, use chat support through the DocuSign website, or contact them by phone. Enterprise customers receive prioritized support for their issues.


RightSignature Security & Pricing

RightSignature uses 256-bit EV SSL encryption provided by DigiCert and backed by an Amazon Web Services (AWS) infrastructure. They store all documents in Amazon’s S3 data centers. Each gets copied automatically to multiple locations for redundancy purposes.

It is done to avoid any lags in access to the documents if one server location goes down. RightSignature promises bank-level security for every piece of material and archives e-signatures in a secure online vault.

RightSignature currently offers three different pricing tiers for businesses. They can choose to pay for an entire year all at once or pay by the month. The Personal plan starts at $15 per month ($12 when paid annually). It includes the following basic capabilities.

  • Send documents
  • Hand-drawn signatures
  • 24/7 Support
  • Email alerts when a document is signed
  • Integration add-ons
  • Type-To-Sign
  • Signing on mobile devices
  • Guided document navigation
  • Secure document archive
  • 256-bit data encryption
  • Biometric authentication
  • Digital fingerprints
  • Audit log and certificate

The Business tier is $75 per month ($60 when paid annually) and allows companies to add up to three team members. Those users receive additional features like the ability to add custom branding, request attachments from recipients, and mass distribute documents.

RightSignature offers higher-level enterprise plans starting at $99 per month for those paying for a year at once, or $123 for those sticking to monthly billing. Companies will need to contact a RightSignature representative to work out the exact terms of any deal.

The company offers a 14-day trial period for every pricing tier without requiring them to provide a credit card. There is no enforced contract term, meaning a business can cancel with RightSignature at any point.


DocuSign Security & Pricing

DocuSign offers three static pricing tiers for companies. A business can choose to stick to a monthly plan or pay for an entire years’ worth of services upfront for a discount.

DocuSign’s Personal tier is $15 per month ($10 when paid annually) and provides a license to one business user with the following capabilities.

  Maximum of five documents per month to recipients

  Access to basic text fields like name, date, signature, company, title

  Reusable templates

  Ability to route documents to multiple recipients at once, or have them sign one in a specific order

  Real-time audit trail

The Standard tier costs $40 per month ($25 when paid annually) and provides everything included with the Personal level to three business users. Additional capabilities at this tier include the ability to send an unlimited number of documents for eSignature, automatic reminders, and integration with over 300 different business tools like Dropbox, Salesforce, and Google Drive. Users can also send documents in 13 different languages while receiving signatures in 43 languages.

The Business Pro tier is $60 per month ($40 when paid annually), giving users access to the same features available at the Personal and Standard levels. They receive expanded capabilities like being able to receive payments, design smart fields, and enhance security through two-factor authentication.

Potential clients can obtain more customized or advanced solutions by contacting a DocuSign sales representative. They can incorporate technical features like gaining access to REST or SOAP APIs, integration with other popular CRMS, and being able to embed the ability to sign documents within business applications or a mobile app.

DocuSign offers a 30-day free trial for all its pricing tiers without requiring a credit card. Businesses can cancel at any time without penalty.


How do they rate?

RightSignature User Reviews

RightSignature pitches itself as a catch-all solution for all companies, touting their popularity among those working in accounting, sales, legal, and finance. The testimonials promoted on their homepage do seem to come from individuals working in those industries.  External reviews from places like Gartner and G2 seem relatively positive.

Users appreciated the simplicity of the software that made it easy to set up and send out documents. Some reviews mentioned the time it took to create multiple document templates. There were also issues with document links expiring too soon, or CRMs not functioning correctly with the RightSignature software.

DocuSign User Reviews

DocuSign also maintains a high user rating, with an average of 4 ½ stars on G2 and 4.6 on Gartner. Users appreciated the high level of security around documents sent using DocuSign. It appears to be extremely popular among those working for healthcare companies with HIPAA concerns.

Some users desired more dynamic control over customization options. DocuSign’s vast array of features meant some users had some trouble managing the learning curve around how they could use them for their business.

Picking an E-Signature Solution

Both SignNow and DocuSign offer impressive features that can be helpful to medium and large businesses. Smaller companies might be more open to SignNow’s Business and Business tiers, due to the lower price, ease of use, and a considerable array of document options.

It appears that SignNow and DocuSign looked to account for data protection concerns when it came to EU citizens. DocuSign offers the advantage of being able to submit documents in 13 different languages and being able to accept back signatures in 43 different languages. They also appear to be highly regarded among those working in healthcare. Real estate companies also have the option of choosing from DocuSign platform tiers aimed at their industry.

Looking for an alternative to RightSignature or Docusign?

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